Experienced Professional Specializing in Business Writing

Hi, I?m Doug. I hold an MBA from Roosevelt University and have built my career around clear communication, process design, and technical training. As a Senior Systems Analyst at OptumRx, I?ve written documentation and designed training programs used by thousands of users across the U.S. and offshore. I?ve led enterprise-wide software rollouts, taught Microsoft Excel and Word at all skill levels, and written code in Visual Basic and SQL. The tutoring method I?ve found most effective is to s... Read More >>